Privacy, PAIA & Data Protection Notice

At Security Leasing Services (“we”, “our”, “us”), we are committed to protecting your personal information in compliance with all required laws and regulations, such as the Protection of Personal Information Act 4 of 2013 (POPI). This privacy notice applies to all of our members and any other users of our website, apps, or other services.

“Personal Information” has the same meaning as defined in POPI, meaning any information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.

Collection and Purpose of Information

Security Leasing Services collects and processes limited personal information through its website solely for the purpose of responding to enquiries and consultation requests.

The personal information we may collect includes, but is not limited to:

• Personal Details: Your name and surname.
• Contact Information: Your email address and telephone number.
• Enquiry Information: Any information you voluntarily provide in the contact or consultation request form.
• Company Information (where applicable): Company name, role or position, and general business-related details provided as part of an enquiry.

We do not collect sensitive personal information, special personal information, medical information, or financial information via our website.

The information collected is used strictly for the following purposes:

• To respond to enquiries or consultation requests submitted via the website.
• To communicate with you regarding the services offered by Security Leasing Services.
• To maintain internal records of enquiries.
• To improve our website and service offering.

All information is collected lawfully, transparently, and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Protection of Your Information

We take all reasonable steps to protect your personal information from unauthorised access, loss, or misuse by implementing appropriate technical measures and appropriate cybersecurity controls. We comply with the Cybercrimes Act 19 of 2020, and continuously update our cybersecurity measures to protect our systems and your data from cyber threats.

Your Rights and Access to Information

You have the following rights regarding your personal information, as governed by the Promotion of Access to Information Act 2 of 2020 (PAIA):

• Access: You can request access to the personal information we hold about you.
• Rectification: You have the right to request the correction or update of any inaccurate or incomplete personal information.
• Erasure: You may request the deletion of your personal information, including your account information, where the information is not legally required to be retained.
• Objection: You may object to the processing of your personal information.
• Consent Withdrawal: You have the right to withdraw that consent at any time.

Disclaimer

While we strive to provide accurate and secure services, your use of our website and services is at your own risk. We do not guarantee that the information on our website is suitable for any particular purpose or that it is free of viruses or other harmful code. We are not legally responsible for any damages you may experience from using our website. Any information provided does not constitute financial or credit advice.

Electronic Communications

Our website and electronic communications are governed by the Electronic Communications and Transactions Act (ECTA) 25 of 2002. By using our website, you consent to electronic communication and transactions with us, including receiving marketing communications, unless you opt out.

Consumer Protection

Security Leasing Services complies with the Consumer Protection Act 68 of 2008 (CPA). This means we are committed to providing clear, fair, and transparent terms and protecting your rights as a consumer, including the right to full disclosure, fair contract terms, and effective complaint handling.

Sharing of Information

Your personal information will not be sold or shared with third parties except where necessary to deliver our services, comply with legal requirements, or with your consent.

Data Retention and Destruction

Security Leasing Services retains personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Specifically:

• Enquiry and Contact Information: Information submitted via the website contact or consultation form is retained for a reasonable period to allow us to respond, follow up, and maintain records of business communications.
• No Ongoing Accounts: As the website does not provide user accounts or transactional services, no long-term customer profiles are created through the website.
• Secure Disposal: Once personal information is no longer required, it is securely deleted from our systems or destroyed in a manner that prevents unauthorised access, retrieval, or reconstruction.

We take reasonable technical and organisational measures to ensure that personal information is securely stored during the retention period and securely destroyed thereafter, in line with POPIA requirements.

Security Breach

We are committed to the highest standards of data protection. However, in the unlikely event of a security breach, we have a clear incident management plan. A security breach means any unauthorised access to, or loss, disclosure, or destruction of, personal information.

Should a breach occur, we will take immediate and reasonable steps to mitigate any harm, which may include:

• Containing the Breach: We will work to stop the unauthorised activity and secure all affected systems and information.
• Assessing the Risk: We will investigate the breach to understand the cause, the extent of the harm, and which individuals and types of data have been affected.
• Notification: We will notify you and the Information Regulator as required by POPIA. This notification will include a description of the breach, the potential consequences, and the measures we have taken to address it. We will communicate with affected data subjects as soon as reasonably possible.

Lodging a Complaint with the Information Regulator

If you believe that Security Leasing Services has interfered with the protection of your personal information, you have the right to lodge a complaint with the Information Officer of the Company or Information Regulator.

The Company’s Information Officer can be contacted by lodging a complaint addressed to compliance@grcfides.co.za.

The Regulator’s contact information is provided below. You will be required to complete a prescribed form (POPIA Form 5 or PAIA Form 5), which is available on their website.

By using our website, you acknowledge that you have read and understood this Privacy, PAIA & Data Protection Notice and consent to the collection, use, and processing of your personal information as described.

If you have any questions, requests for access, or concerns about your personal information, please contact the Information Officer at compliance@grcfides.co.za.

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